[̳ ] ѱڿ簡 '2009 itSMF ֿ ', '2009 itSMF ֿ Ż' ƴ. '2009 IT Źͽ' ι ΰ, ΰι Ѵ. ܹ ()ѱý۰ȸ(ISACA ڸ) ѱIT(itSMF ڸ) IT Źͽ IT о߿ ̵ 4 ü ߴٰ 11 . û 16 ڿ 庼뿡 '2009 ISACA & itSMF ۷' ȴ. 'itSMF' ITSM ߿伺 ϰ ν Ȯϱ ITSM о ϱ ó ƴ. 'ISO/IEC 20000', 'CMMi 4', 'ISMS' ȹ μ, ü IT ü 2009 itSMF ֿ ϰ ƴ. ѱڿ 2002 IT ƿҽ SLA 2007 9 ʷ ISO/IEC20000 ȹϰ 6 ñ 2009 itSMF ֿŻ ϰ ƴٰ itSMF ߴ. 'IT Źͽ' ΰ IT ȿ̰ ڿ Ȱ ϰ, ̸ ʼ IT Źͽ ƴ. ITŹͽ δ IT Źͽ ü踦 ȭϰ ṵ̈ ü ȹ IT ̰ ִ. IT Ģ ȭϰ ̽ IT Բ Ǯ ִ ȸ ȸ ü踦 ƴ. 濵п 'IT Źͽ ' itSMF ڸ ȸ ȸ õ ȸ ƴ. ȸ ι ĺ ü IT ŹͽITSM 嵵, Ȳ , ش ǥ, IT ü ߴ.