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2009 itSMF, IT Źͽ '' (ũ, 2009.6.11)
2013.11.27
HIT:11789
2009 IT itSMF 2009 IT Źͽ ѱڿ(̻ ITSM κ), ο (̻ IT Źͽ ι) ƴ.
ѱý۰ȸ(ȸ Ȳ, ISACA ڸ) ѱIT(ȸ , itSMF ڸ) IT Źͽ IT ( ITSM) о߿ Ȯϰ ִ ̵ 4 ü / ϰ, 16 9 ڿ 庼뿡 2009 ISACA & itSMF ۷ û ´ٰ ǥߴ.
/ ISACA ڸƿ 濵п IT Źͽ 硯 , itSMF ڸƴ ȸ ȸ õ ȸ Ǿ. ι ĺ ü IT Źͽ • ITSM 嵵, Ȳ , ش ǥ, IT Ͽ.
û ISACA ڸƿ itSMF ڸư 16 Z ڿ 庼뿡 ϴ 2009 ISACA & itSMF ۷ Ǹ, û Բ ȿ IT Źͽ ITSM ü Ȯ μ Ͻ ʵ Ұ ̴.
2009 IT Źͽ (ι):
( ù) IT ڿ IT ȿ̰ åӼ ְ ϰ Ȱϱ IT Źͽ ü踦 ڹ ȭϱ , ṵ̈ ü ȹ ̰ ִٴ ι ƴ.
δ ϱ ؼ IT μ 缳 IT ü ħǾ Ѵٰ Ǵϰ, 2005 IT Źͽ 5 (2005~2009) ܰ躰 ǥ Ͽ. Ⱓ IT Źͽ à ⼺ à ȭ ü Դ.
δ IT Źͽ 2007 CoBIT IT-BSC ۷ι ǥü踦 ڻ ȯ濡 · Ͽ, IT ڻ ü ITA/EA ߴ. 2008ʹ BPR/ISP IT IT Źͽ ӿũ ⼺ ϰ, BPM IT μ 缳 IT μ ý IT ý ߴ.
ؿ IT Źͽ ü ϼ ǥ SLM(IT ذ), IT ũ ITSM AMS ý ν IT ǰ ü踦 ȭѴٴ ȹ̴.
δ ۿ IT Źͽ ǥ ȿ, åӼ, 㺸ϱ հü踦 , ֱٿ IT Źͽ ϴ CIO μ ִ.
2009 IT Źͽ (ΰι):
(ǥ̻ â) IT Źͽ ʿ伺 ν ȭ , IT Źͽ ȭ ̷ ΰ ߿ IT Źͽ Ǿ.
IT Źͽ ȭDZ 2003 ܰ IT Źͽ ü踦 ȭ Դ. IT Ͻ ġ ֵ Ͻ IT , 濵 踦 IT ǻ ü踦 ϴ پ 鿡 ← Դ.
IT Źͽ ĺ п ISi (ISACA ڸ ȸ) , IT Źͽ 衯, ġޡ, ITڿ, IT, IT IT Źͽ ֿ 5 ο ȭ ΰι ֿ ʷ Ǿٰ ߴ.
ܿ δ IT Ģ Ͻ ǥ IT ؾ ҿ ö ȭϰ ϰ , IT Ģ ÿ ű ʿ IT μ ̷ ֵ /IT ȸ, IT μ ȹȸ 10 ̻ ֿ ȸ ü ϰ ִٴ ̴.
ISACA ڸƴ ̷ ȸü ϴ Ͻ IT ̽ ÿ ϰ, IT Բ Ǯ ִ ü踦 ߾ٰ Ͽ.
2009 itSMF ֿ :
itSMF ڸƴ ITSM , Ȱȭ Ӱ 2009 itSMF ù ֿ , ֿ Ż ѱڿ縦 ߴ. ȭ , ȭ ؿ ý Ͽ ü IT ٰ ֽ ν, 뱹 IT ŷڵ ǰ ϰ ִ.
̸ IT ü , μ ڵȭ, ذ ý , ø̼ IPCC ý ϰ ISO/IEC20000 ȹϴ 迡 ʷ ް ִ.
2006 12 ȹ ȭ Ͽ, 2008 9 μ ܱⰣ ITSM Ȯ Ͽ 2008 12 Ȯߴ. ̷ ISO/IEC 20000, CMMi 4, ISMS ȹ ް ִ.
2009 itSMF ֿ Ż : ѱڿ
ѱڿ 2002 IT ι ƿҽ ϸ鼭 SLA ʷ ν, ǰ ṵ̈ ߽ Ȱ Դ. 2007 9 ʷ ISO/IEC20000 ȹϿ.
ѱڿ Ŀ μ ITSM ý Ͽ ܼ ó ƴ ü ó(ãư ) (SIP) ߽ ۾ Ͽ. , 2008 ó 2007 55% ̳ ҽ, ó Ǽ ó 뵵 19 15 ȿ 20% ״.
2009 itSMF, IT Źͽ / - /ѱڿ, /(̺ġ, 2009.6.11)
ISACAڸ, 2009 itSMF IT Źͽ (Ƽϸ, 2009.6.11)